Privacy Policy
Effective Date
August 4, 2026
About Montrel Living
Montrel Living Inc. is a 501(c)(3) nonprofit organization that supports Veterans, seniors, and individuals facing hardship through assistance, referrals, partnerships, and community resources.
This Privacy Policy explains how Montrel Living collects, uses, stores, and shares information when visitors use our website, submit a form, request assistance, contact us, or make a donation.
Information We Collect
We may collect information that visitors voluntarily provide through our website, including:
First and last name
Email address
Telephone number
Veteran status
Type of assistance requested
Stated urgency of a request
Personal circumstances or situation details
Volunteer or partnership interests
Questions, messages, and other correspondence
Consent and communication preferences
Donation and transaction information
Visitors may also choose to subscribe to news or organizational updates.
Our website and service providers may automatically collect limited technical information, such as browser type, device information, IP address, pages visited, traffic sources, and interactions with the website.
Montrel Living’s public forms do not currently request document or file uploads.
How We Use Your Information
Montrel Living may use information submitted through the website to:
Review and respond to assistance requests
Communicate with applicants and website visitors
Respond to questions and general inquiries
Coordinate volunteer and partnership opportunities
Process and acknowledge donations
Maintain organizational and transaction records
Send news or updates when a visitor has chosen to receive them
Improve website content, services, and visitor experience
Protect the website against spam, fraud, misuse, or security threats
Comply with applicable legal, tax, accounting, and regulatory obligations
Submitting a request for assistance does not guarantee approval or assistance.
How We Protect Your Information
Montrel Living uses reasonable administrative and technical measures intended to protect information submitted through the website.
Website forms, submissions, contacts, analytics, donation records, and checkout services are managed through Squarespace and its connected service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Visitors should avoid submitting information that is not necessary for their request or inquiry.
Third-Party Services
Montrel Living uses third-party services to operate its website and process certain transactions. Confirmed services currently include:
Squarespace for website hosting, forms, submission storage, contacts, analytics, donations, and checkout
Squarespace Payments for payment processing
PayPal and Venmo as available payment options
Google reCAPTCHA during the secure donation-checkout process
Facebook, Instagram, and LinkedIn through external social-media links
These providers may collect and process information according to their own privacy policies and terms.
Montrel Living is not responsible for the privacy practices of third-party websites or services.
Cookies and Analytics
The website uses Squarespace cookies and Squarespace Analytics to help operate the website, understand visitor traffic, measure engagement, and improve website performance.
Cookies and similar technologies may collect information about visitors’ browsers, devices, pages viewed, and interactions with the website.
Necessary cookies support essential website functions. Non-essential cookies may support analytics and performance measurement.
Visitors may use the website’s cookie controls to accept, decline, or manage non-essential cookies. Visitors may also manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
The website does not currently have confirmed integrations with Google Analytics, Google Tag Manager, Meta Pixel, or Google Ads conversion tracking.
Donations
Donations are completed through a secure Squarespace-hosted checkout.
Depending on the donor’s selected method, payment information may be processed through Squarespace Payments, PayPal, Venmo, or another payment option displayed during checkout.
Montrel Living does not directly collect complete payment-card details through the ordinary pages of its website. Payment information is handled through the secure checkout and applicable payment provider.
Squarespace stores donor and contribution records and sends donation receipts and transaction notifications to the email address provided by the donor.
Montrel Living may retain donation information when reasonably necessary for transaction processing, donor communication, tax and accounting obligations, fraud prevention, and organizational recordkeeping.
Your Privacy Rights
Depending on applicable law and the nature of the information, individuals may contact Montrel Living to:
Ask what personal information they have submitted
Request correction of inaccurate information
Request deletion of information
Withdraw from optional news or marketing communications
Ask questions about how their information is used
Certain information may need to be retained for legal, tax, accounting, security, transaction, or organizational recordkeeping purposes.
Requests may be sent to vets@montrelliving.org. Montrel Living may need to verify the requester’s identity before completing a privacy request.
Children’s Privacy
The website and its public forms are intended for adults.
Montrel Living does not knowingly request personal information directly from children under 13 through the website. A parent or legal guardian who believes that a child has submitted personal information may contact Montrel Living to request review or removal of that information.
External Links
The website may contain links to third-party websites, social-media platforms, payment providers, or community resources.
Montrel Living does not control these external websites and is not responsible for their content, security, or privacy practices. Visitors should review the privacy policies of external services before providing personal information.
Changes to This Policy
Montrel Living may update this Privacy Policy when its website features, services, data practices, legal obligations, or third-party providers change.
The effective date at the top of the policy will be updated when material revisions are published. Visitors are encouraged to review this page periodically.
Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Montrel Living Inc.
Email: vets@montrelliving.org
Telephone: (800) 419-0966